--- title: Glossary for Feedback description: Engagedly offers you a comprehensive list of specific terms and their definitions, ensuring clear explanations of the terminologies used in Feedback. --- [Skip to content](https://help.engagedly.com/glossary-of-terms-in-feedback#main-content) English Show submenu for translations [Contact us](https://help.engagedly.com/kb-tickets/new?hsLang=en) [Customer portal](https://help.engagedly.com/tickets?hsLang=en) ![Engagedly dark.png\]](https://help.engagedly.com/hs-fs/hubfs/Engagedly%20dark.png?height=31&name=Engagedly%20dark.png) - [About Us](http://www.engagedly.com/about-us) Show submenu for About Us - [Management Team](http://www.engagedly.com/about-us/management-team) Open main navigation Close main navigation - [About Us](http://www.engagedly.com/about-us) Show submenu for About Us - [Management Team](http://www.engagedly.com/about-us/management-team) - English Show submenu for translations - [Contact us](https://help.engagedly.com/kb-tickets/new) - [Customer portal](https://help.engagedly.com/tickets) - [Our Website](https://engagedly.com/) [Our Website](https://engagedly.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.engagedly.com/?hsLang=en) 2. [Real-Time Feedback](https://help.engagedly.com/real-time-feedback?hsLang=en) 3. [Overview](https://help.engagedly.com/real-time-feedback?hsLang=en#overview) # Glossary for Feedback A list of specific terms and their definitions used in the Feedback module. - **Feedback categories:** Feedback categories are classifications used to organize feedback into specific areas. - **SBI framework:** It is used to provide different types of feedback. - **Situation:** Describes the specific situation under which the behavior occurred. - **Behavior:** Describes the observed behavior of the employee. - **Impact:** Indicates the outcomes of the behavior. - **Member average:** This is the ratio of feedback received to the total number of members, indicating average feedback per member. It is calculated by Member average =  Average feedback received out of the total members. - **Response rate:** It shows the average number of employees who have responded to feedback requests. It is calculated by Response rate = No. of responded feedback requests/Total no. of feedback requested X 100. - **Incoming feedback:** Feedback received from others. - **Outgoing feedback:** Feedback that employees share about others. - **Incoming requests:** Feedback requests received by others. - **Outgoing requests:** Feedback that the employees requested from others. - **Request:** Request feedback about self and others. - **Share:** Share feedback about others. - **Anonymous:** The feedback provider's identity remains anonymous. - **Pin:** A pinned post appears at the top of the Social Feed. - **Sort feedback:** - - **All:** The feedback you have received from others and shared about others. - **You:** The feedback you have received from others. - **Others:** The feedback you have shared about others. - **Tags:** Tags are the keywords provided to the posts by the post creators. - [Getting Started](https://help.engagedly.com/getting-started?hsLang=en#main-content) - [Overview (Indigo: V3)](https://help.engagedly.com/getting-started?hsLang=en#overview-indigo-v3) - 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