Engagement Survey and Analytics Terminologies

Brief Introduction
  • Each question in an Engagement Survey has five options: Strongly Disagree, Disagree, Neither Disagree nor Agree, Agree, Strongly Agree.
  • There are 55 questions categorized into nine themes, each consisting of five questions, and the remaining ten are engagement driver questions.
  • A response is considered favorable if an employee has answered: “Agree or Strongly Agree”.
  • A response is considered unfavorable if an employee has answered: “Disagree or Strongly Disagree”.
  • A response is considered neutral if an employee has answered: “Neither Disagree nor Agree.”

Favorability Score is the percentage of respondents who have answered favorable (Agree or Strongly Agree) for a question/theme.

Let's assume, My Manager(Theme) contains five questions - Q1 to Q5. P1 to P5 as the 5 participants.EEES-Documentation-Bharath-Asokan-Confluence__2_.png

  • Favorability score of a theme = Average of the favorable scores of its questions.

  • Favorability score of Primary Manager = 44% [(80% + 60% + 20% + 60% + 0%) / 5]

  • Overall favorability score = Average of the favorability scores of the themes.

Engagement Index is the percentage of respondents who have answered favorable (Agree or Strongly Agree) for all the questions marked as drivers (Q45 - Q55).

  • To be engaged, an employee must be favorable to all ten questions.

  • For the ten driver questions (Q45 to Q55), P1 to P5 as participants:EEES-Documentation-Bharath-Asokan-Confluence__4_.png

  • Total engaged employees above = 4

  • Engagement Index = 4/8 = 50%

  • Baseline is the collection of favorability scores of questions/themes, previous surveys, and manually created surveys used to benchmark the current survey scores (favorability scores).
  • Delta is the favorability score of Question/Theme - Baseline of Question/Theme.
  • Heatmap Tile gives a visual representation of leading/lagging organizational units compared to the baseline.
  • Distribution Tile gives a breakup of favorable, neutral & unfavorable for the organization and its units.