--- title: "Integrate Jira with Engagedly (Tangerine: V2)" description: Integrating Jira with Engagedly allows for seamless goal integration between the two platforms. --- [Skip to content](https://help.engagedly.com/integrate-jira-with-engagedly-0#main-content) English Show submenu for translations [Contact us](https://help.engagedly.com/kb-tickets/new?hsLang=en) [Customer portal](https://help.engagedly.com/tickets?hsLang=en) ![Engagedly dark.png\]](https://help.engagedly.com/hs-fs/hubfs/Engagedly%20dark.png?height=31&name=Engagedly%20dark.png) - [About Us](http://www.engagedly.com/about-us) Show submenu for About Us - [Management Team](http://www.engagedly.com/about-us/management-team) Open main navigation Close main navigation - [About Us](http://www.engagedly.com/about-us) Show submenu for About Us - [Management Team](http://www.engagedly.com/about-us/management-team) - English Show submenu for translations - [Contact us](https://help.engagedly.com/kb-tickets/new) - [Customer portal](https://help.engagedly.com/tickets) - [Our Website](https://engagedly.com/) [Our Website](https://engagedly.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.engagedly.com/?hsLang=en) 2. [Integrations](https://help.engagedly.com/integrations?hsLang=en) 3. [Goal and Productivity Tool Integrations](https://help.engagedly.com/integrations?hsLang=en#goal-and-productivity-tool-integrations) # Integrate Jira with Engagedly (Tangerine: V2) ### **Table of contents** 1. [Introduction](https://help.engagedly.com/integrate-jira-with-engagedly-0#Intro) 2. [Admin setup](https://help.engagedly.com/integrate-jira-with-engagedly-0#admin-setup) 2.1. [Add IP addresses in Jira](https://help.engagedly.com/integrate-jira-with-engagedly-0#Add-IP-addresses) 2.2. [Enable Jira in Engagedly](https://help.engagedly.com/integrate-jira-with-engagedly-0#integration) 3. [Employee setup](https://help.engagedly.com/integrate-jira-with-engagedly-0#employee-setup) 3.1. [Generate an API token in Jira](https://help.engagedly.com/integrate-jira-with-engagedly-0#generate-aPI) 3.2. [Connect Jira with Engagedly](https://help.engagedly.com/integrate-jira-with-engagedly-0#connection) 3.3. [Get a JQL from Jira](https://help.engagedly.com/integrate-jira-with-engagedly-0#get-a-JQL-from-Jira) 3.4. [Link goals with Jira](https://help.engagedly.com/integrate-jira-with-engagedly-0#link-goals) 3.5. [Edit or unlink goals from Jira](https://help.engagedly.com/integrate-jira-with-engagedly-0#edit-unlink-goals) 3.6. [Sync goals with Jira](https://help.engagedly.com/integrate-jira-with-engagedly-0#sync-goals) ### **1. Introduction** Integrating Jira with Engagedly allows seamless goal tracking between both platforms. This streamlines workflows, reduces manual updates, and aligns goal progress in Jira with organizational goals in Engagedly. Admins must [contact our support team](mailto:support@engagedly.com) to enable Jira for their organization (applicable to both premium and standard account types). Once enabled, employees can connect their individual Jira accounts to Engagedly and link their goals to Jira issues for automatic progress tracking. **📒Note:** Admin configuration is required before employees can use this integration. ### **2. Admin setup** Complete these steps to enable Jira for your organization. ###### **Prerequisites** - Admin access to both Jira and Engagedly - Jira premium account (required for IP allowlisting) - [Contact our support team](mailto:support@engagedly.com) to enable Jira for your organization #### **2.1. Add IP addresses in Jira** Admins with a Jira premium plan must add Engagedly IP addresses to the Jira IP allowlist to secure access and protect the organization's data. **📒Note:** IP allowlisting is available only for premium plans. 1. Log in to [Jira](https://admin.atlassian.com/). 2. Click your profile photo at the top right and select **Account settings**. 3. Open the **Security** tab and scroll down to **IP allowlisting**. 4. Click **Create allowlist** and enter the name as required. 5. Open the "Applies to"drop-down and select **Jira**.      6.  Enterthe following IP addresses. - - 54.210.226.13/32 - 44.213.5.51/32 - 54.152.11.219/32      7.  Apply changes immediately or later.      8.  Click **Create**. ![Integrate Jira with Engagedly1-4](https://help.engagedly.com/hs-fs/hubfs/Integrate%20Jira%20with%20Engagedly1-4.jpg?width=670&height=291&name=Integrate%20Jira%20with%20Engagedly1-4.jpg) If an allowlist already exists, edit it and add the [above IP addresses](https://help.engagedly.com/integrate-jira-with-engagedly-0#ip-add). After creating an allowlist in Jira, employees in your organization can connect Jira with Engagedly and link their goals to Jira. #### **2.2. Enable Jira in Engagedly** After enabling Jira by [our support team](mailto:support@engagedly.com), admins must configure the integration. Navigate to **Settings \> Integrations** in Engagedly. 1. In the "Goals" field, click **Jira**. ![Integrate Jira with Engagedly1-Feb-10-2026-11-07-03-3100-AM](https://help.engagedly.com/hs-fs/hubfs/Integrate%20Jira%20with%20Engagedly1-Feb-10-2026-11-07-03-3100-AM.jpg?width=670&height=317&name=Integrate%20Jira%20with%20Engagedly1-Feb-10-2026-11-07-03-3100-AM.jpg)      2.  Use the toggle to enable Jira and click **SAVE**. ![Integrate Jira with Engagedly3](https://help.engagedly.com/hs-fs/hubfs/Integrate%20Jira%20with%20Engagedly3.jpg?width=670&height=315&name=Integrate%20Jira%20with%20Engagedly3.jpg) Jira is now available to all employees. ###### **To disconnect:** Follow the same steps to disable it. ### **3. Employee setup** After admins complete the setup, employees can connect their Jira accounts and link goals. #### **3.1. Generate API token** An API token is a unique identifier that allows secure access to Jira without sharing your password. It enables you to integrate external applications, such as Engagedly, with Jira. Employees can generate their own API tokens from their Jira accounts to connect Jira with Engagedly. 1. Log in to [Jira](https://team.atlassian.com/). 2. Click your profile picture at the top right and select **Account settings**. ![Generate API in Jira1-1](https://help.engagedly.com/hs-fs/hubfs/Generate%20API%20in%20Jira1-1.jpg?width=670&height=312&name=Generate%20API%20in%20Jira1-1.jpg)      3.  Open the **Security** tab.      4.  Under "API tokens", click **Create and manage API tokens**. ![Integrate Jira with Engagedly5](https://help.engagedly.com/hs-fs/hubfs/Integrate%20Jira%20with%20Engagedly5.jpg?width=670&height=356&name=Integrate%20Jira%20with%20Engagedly5.jpg)      5.  Click **Create API token** and enter a label as required.      6.  Set the token expiry date and click **Create**. ![Integrate Jira with Engagedly6](https://help.engagedly.com/hs-fs/hubfs/Integrate%20Jira%20with%20Engagedly6.jpg?width=670&height=292&name=Integrate%20Jira%20with%20Engagedly6.jpg)      7.  Copy the generated API token and paste it into Engagedly during integration. **📒Note:** For security reasons, tokens expire after one year. #### **3.2. Connect Jira with Engagedly** After generating an API token, employees can connect their Jira accounts with Engagedly accounts. ###### **Prerequisites** - Jira enabled by the admin in Engagedly. - [An API token generated in Jira.](https://help.engagedly.com/integrate-jira-with-engagedly-0#generate-aPI) 1. Log in to Engagedly. 2. Click your profile picture at the top right and select **Manage Profile**. 3. Go to the **INTEGRATIONS** tab. 4. Click **CONNECT** for "JIRA". ![Integrate Jira with Engagedly4](https://help.engagedly.com/hs-fs/hubfs/Integrate%20Jira%20with%20Engagedly4.jpg?width=670&height=306&name=Integrate%20Jira%20with%20Engagedly4.jpg)      5.  Enter the following in their respective fields: - - Subdomain of your organization’s URL - Jira email ID - API token      6.  Click **Verify Connection**. ![Integrate Jira with Engagedly8-1](https://help.engagedly.com/hs-fs/hubfs/Integrate%20Jira%20with%20Engagedly8-1.jpg?width=670&height=250&name=Integrate%20Jira%20with%20Engagedly8-1.jpg) **📒Note:** If the connection is not verified, contact your admin. Your Jira account is successfully connected with your Engagedly account. ###### **To disconnect:** Follow steps [1](https://help.engagedly.com/integrate-jira-with-engagedly-0#step-one) to 3, and click **DISCONNECT** for Jira. #### **3.3. Get a JQL from Jira** JQL (Jira Query Language) enables employees to create custom queries to filter, search, and manage specific issues in their Jira accounts. It supports searches based on various criteria, such as type, status, priority, assignee, reporter, project, and custom fields. By providing powerful and flexible search capabilities, JQL improves productivity, increases team transparency, and helps you easily track issues linked to your goals in Engagedly. Learn more [about JQL](https://support.atlassian.com/jira-service-management-cloud/docs/use-advanced-search-with-jira-query-language-jql/). 1. Log in to [Jira](https://team.atlassian.com/). 2. Click **Filters** at the top and select a default filter in the left panel. 3. In the "BASIC" search, open the drop-down to apply required filters. **💡Tip:** Include the "Done" status when filtering tickets. Otherwise, progress may show zero. ![Integrate Jira with Enagedly9](https://help.engagedly.com/hs-fs/hubfs/Integrate%20Jira%20with%20Enagedly9.jpg?width=670&height=304&name=Integrate%20Jira%20with%20Enagedly9.jpg)      4.  Click **JQL** to view JQL in the search bar. ![Integrate Jira with Enagedly10](https://help.engagedly.com/hs-fs/hubfs/Integrate%20Jira%20with%20Enagedly10.jpg?width=670&height=304&name=Integrate%20Jira%20with%20Enagedly10.jpg)      5.  Copy the JQL and paste the same JQL in Engagedly when linking your goals. You can use the JQL to locate the relevant issues in Jira. Goal progress is calculated based on the tickets marked as "Done". The total progress percentage is determined by comparing the number of "Done" tickets to the total number of tickets returned by the JQL query. **📒Note:** Goal progress is based only on the tickets associated with the JQL and not on all the Jira tickets. #### **3.4. Link goals with Jira** Linking goals in Engagedly automatically updates goal progress based on the associated Jira tickets. This streamlines workflows, saves time, and ensures accurate goal tracking by reducing manual updates and minimizing errors. Employees can link their individual goals to relevant Jira tickets for real-time progress tracking. After linking goals, [edit or unlink them](https://help.engagedly.com/integrate-jira-with-engagedly-0#edit-unlink-goals) if required. You can also [manually sync goals](https://help.engagedly.com/integrate-jira-with-engagedly-0#sync-goals) at any time. **Prerequisites** - [Jira connected to the Engagedly account](https://help.engagedly.com/integrate-jira-with-engagedly-0#connection). - [Get a JQL from Jira](https://help.engagedly.com/integrate-jira-with-engagedly-0#get-a-JQL-from-Jira). Navigate to **Goals \> My Goals \> Owned by Me** in Engagedly. 1. Click **Add** **Goal** at the top right. **📒Note:** You can also link goals with Jira that were previously added.      2.  Enter the goal title.      3.  (Optional) Click **Add Notes** to include a relevant note. When you create a goal, you automatically become the goal owner.      4.  Search and select an employee from the drop-down to assign the goal to them.      5.  Select the goal period and set the start and end dates.      6.  In the "Measurement Type"field, open the drop-down and select **Percentage**. **📒Note:** Jira is available only if the measurement type is percentage.      7.  In the "Integration" field, click **Jira**. ![Link goals with Jira1-2](https://help.engagedly.com/hs-fs/hubfs/Link%20goals%20with%20Jira1-2.jpg?width=670&height=356&name=Link%20goals%20with%20Jira1-2.jpg)      8. [Paste the JQL query copied from Jira](https://help.engagedly.com/integrate-jira-with-engagedly-0#copy-JQL), and click **Verify**. ![Link goals with Jira2-2](https://help.engagedly.com/hs-fs/hubfs/Link%20goals%20with%20Jira2-2.png?width=670&height=155&name=Link%20goals%20with%20Jira2-2.png) **📒Note:** Before verification, ensure you have generated an API token in Jira and verified the connection in Engagedly.      9.  Click **Link**. ![Integrate Jira with Engagedly13](https://help.engagedly.com/hs-fs/hubfs/Integrate%20Jira%20with%20Engagedly13.jpg?width=670&height=304&name=Integrate%20Jira%20with%20Engagedly13.jpg) **📒Note:** You can change the Jira tickets linked to a goal based on the JQL.     10.  After linking a goal with Jira, click **Publish** at the top right. Your goal is successfully linked to Jira. New tickets added to the JQL automatically update progress. You can also link key results to Jira. For more information, refer to [Create a goal](https://help.engagedly.com/create-a-goal-1?hsLang=en). #### **3.5. Edit or unlink goals from Jira** After creating a goal and linking it with Jira, edit or unlink it if required. **📒Note:** If you unlink a goal from Jira, you can relink it to Jira or another supported goal-tracking tool, such as Google Sheets or Salesforce (subscription required). Navigate to **Goals** **\> My Goals \> Owned by Me** in Engagedly. 1. Click the **Overflow ![Overflow Menu-Nov-20-2023-05-10-31-0841-AM](https://help.engagedly.com/hs-fs/hubfs/Overflow%20Menu-Nov-20-2023-05-10-31-0841-AM.png?width=20&height=20&name=Overflow%20Menu-Nov-20-2023-05-10-31-0841-AM.png) Menu** at the top right of a goal and select **Edit**. 2. Scroll down to the "Linked to" field and do one of the following: - - Click the **Pencil ![Pen-1](https://help.engagedly.com/hs-fs/hubfs/Pen-1.png?width=20&height=20&name=Pen-1.png)** icon, paste another JQL query, and click **Verify**. - Click the **Unlink ![Unlink (Black)](https://help.engagedly.com/hs-fs/hubfs/Unlink%20(Black).png?width=20&height=20&name=Unlink%20(Black).png)** iconto remove the Jira connection from the goal. ![Link goal with Jira4-Feb-10-2026-11-58-02-0994-AM](https://help.engagedly.com/hs-fs/hubfs/Link%20goal%20with%20Jira4-Feb-10-2026-11-58-02-0994-AM.png?width=670&height=351&name=Link%20goal%20with%20Jira4-Feb-10-2026-11-58-02-0994-AM.png) #### **3.6. Sync goals with Jira** After linking a goal with Jira, you can sync it at any time to keep the data consistent and up-to-date. You can sync goals manually or automatically. ###### **To sync manually** Navigate to **Goals** **\>** **My Goals \> Owned by Me** in Engagedly. 1. Hover over the **Jira ![jira-icon](https://help.engagedly.com/hs-fs/hubfs/jira-icon.png?width=20&height=20&name=jira-icon.png)** icon for a Jira-integrated goal or key result. 2. Click **Sync**. ![Link goals with Jira5-1](https://help.engagedly.com/hs-fs/hubfs/Link%20goals%20with%20Jira5-1.jpg?width=670&height=231&name=Link%20goals%20with%20Jira5-1.jpg) ###### **Automatic sync** Linked goals sync automatically every four hours to keep progress up-to-date. **Note:** [Contact our support team](mailto:support@engagedly.com) to change the automatic sync interval. - [Getting Started](https://help.engagedly.com/getting-started?hsLang=en#main-content) - [Overview (Indigo: V3)](https://help.engagedly.com/getting-started?hsLang=en#overview-indigo-v3) - [Admin Settings (Indigo: V3)](https://help.engagedly.com/getting-started?hsLang=en#admin-settings-indigo-v3) - [Overview (Tangerine: V2)](https://help.engagedly.com/getting-started?hsLang=en#overview-tangerine-v2) - [Admin Settings (Tangerine: V2)](https://help.engagedly.com/getting-started?hsLang=en#admin-settings-tangerine-v2) - [Homepage (Pre-Tangerine: V1)](https://help.engagedly.com/getting-started?hsLang=en#homepage-pre-tangerine-v1) - 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