Configure feedback settings

Admins can configure feedback features, visibility, categories, and approval workflows for the organization.

Navigate to Settings > Feedback > Settings.

After configuring the required settings, click Save at the top right.

Control how employees give and receive feedback.

Share/Request feedback: Allows employees to give or request feedback.
Praise: Allows employees to recognize and appreciate others.
Allow users to submit feedback anonymously: Allow employees submit anonymous feedback.

Make 'Feedback type' mandatory while sharing feedback: Employees must select a feedback type when sharing.
By default, share the feedback with the recipient: Recipients can automatically view feedback shared with them. However, feedback providers can change this setting when sharing.

Make dashboard visible to employees and managers: Enable access to personal dashboards.

Enable sharing feedback with others: Allow employees to share feedback across the organization.

📒Note: When a feature is disabled, employees cannot access that functionality.

Manage who can view feedback.

Allow managers to view feedback shared about their team: Allow managers to view feedback received by their team. By default, feedback is visible to managers. Feedback providers cannot change this setting.
Make feedback visible for: Reporting manager only, or both the reporting manager and skip-level manager.
Allow users to control the visibility of shared feedback to their manager: Allow employees to select whether managers can view the feedback shared.
Managers cannot view submitted feedback by default: Managers cannot view the feedback submitted by their team.
Enable the permission to 'View feedback of all employees: Managers with this permission can view all feedback shared across the organization, including the anonymous feedback providers names.
Enable current manager to view feedback shared with previous manager: New manager can view feedback shared with the previous manager about their team.

📒Note: Previous managers can still access the historical feedback in the overview and reports.

Organize feedback using categories.

Enable categories for feedback: Allow employees to select categories when sharing.
For setup steps, refer to Add and manage feedback categories.

Mandate category selection when users submit feedback: Feedback providers must select a category when sharing.

Enable an approval process to review feedback before it is delivered.

Once enabled, configure the following:

Which type of feedback should trigger approval?: Select which types need approval.
Who should approve the feedback?: Admin only or both the admin and the reporting manager.

ℹ️Additional information:

If an employee shares feedback about their reporting manager, only admins can view the feedback.
Once an admin declines the feedback, it is no longer available for manager approval, and vice versa.
Each feedback request requires only one approval. Once either the manager or an admin approves or declines the request, the decision is final and visible to the other approver.
If the feedback is not approved by the next day and you change the configuration, the system does not auto-approve it. It remains pending.
Employees cannot edit feedback after approval.

After configuring the required settings, click Save at the top right.