Manage redemption request

Admins manually review and approve or decline employee redemption requests for custom rewards. You can view details such as redeemed points, order information, and the request date before taking action.

Approve or decline a request

Navigate to Store > Settings > Custom Rewards.

1. Scroll to the right to view the “Status” column.
2. Hover over the “Pending” status.
3. Do one of the following:

• • Click the Tick icon to approve.

  • Click the Cancel  icon to decline.

     4.   (Optional) Enter a message.

     5.   Click SAVE.

Export requests report

Navigate to Store > Settings > Custom Rewards.

1. Click the Download  icon at the top right to export the report.