Privacy policy for Marissa AI

1. Introduction

Marissa, Engagedly’s AI assistant, gives employees, managers, and admins real-time insights, summaries, and recommendations to improve productivity across various modules. This privacy policy explains how Marissa AI uses data, protects your privacy, and follows global privacy laws.

2. Data collection and use

• Marissa only uses data from Engagedly’s supported apps and integrations. It does not pull information from outside Engagedly.
• Marissa uses your data to give summaries, recommendations, and insights that help you.
• Marissa does not use customer data or chat logs to train external AI models like OpenAI or Google Gemini.

3. Accuracy and limits

• Marissa provides context-aware responses based on your organization’s data. However, it may occasionally make errors. Therefore, always double-check Marissa’s responses for accuracy before use.
• Marissa cannot:

• Work offline
• Pull information from unsupported systems
• Translate or understand special organizational terms unless admins define them

4. Data privacy and security

Marissa hides personal details before sending data to external AI models and safely returns them afterward. No personal data goes outside Engagedly. All data is encrypted during storage and transmission to ensure confidentiality and integrity. Role-based access control (RBAC) limits who can view logs, memory, and embeddings. Only approved engineers can access this data.

5. Compliance and retention

Marissa follows global privacy standards like GDPR. User queries go through third-party AI models in real time. They are not stored with context.

6. User rights

You can request to delete your data under GDPR rules.
Marissa does not keep personal data longer than needed. It does not save sensitive input in permanent logs.

7. Availability and access

All Engagedly customers can use Marissa at no extra cost (for a limited period). Marissa is available on the web but not on mobile. Marissa generates charts that you can export.