Reset reward points
Admins and users with “Reset Points” permission can reset the points for any employee.
Navigate to Apps > Rewards > Overview.
- Click Reset Points at the top right.
- Perform one of the following:
-
- Individual employee: Search for the employee and click Reset next to their reward points.
- Multiple employees: Click RESET ALL POINTS.
3. Select Reset Both Points and Badges or Reset Points Only.
4. Click RESET.
⚠️Warning: You cannot reverse this action after resetting points.
📒Note: Resetting points sets the employee’s points balance to zero but does not remove existing badges or levels. Employees must earn points again from zero to unlock new badges or levels.