Access and manage HR agent

The HR agent supports employees and HR teams by answering HR-related queries quickly and accurately. Employees can ask Marissa their questions and get instant responses without searching through long policy documents or waiting for HR.

Simplify daily HR activities

The HR agent reduces response times and improves HR operational efficiency by:

• Answer common HR questions, such as leave policies, benefits, working hours.
• Direct employees to the correct documents or resources.
• Reduce repetitive queries for HR staff, saving time and effort.
• Ensure employees always have access to up-to-date HR information.

Configure the HR agent to answer queries

You can configure the HR agent by uploading training documents such as policies, handbooks, and guidelines. This ensures Marissa can answer employee queries accurately and provide citations when required.

To add training resources:

Navigate to Settings > Marissa.

1. In the “HR Agent” field, click Manage training resources.
2. Click Add Resources.
3. Select one of the following options:

• Upload File: Click Attach, upload a file, enter the description, and click Add.
• Fetch From Link: Enter the title, description, a public URL, and click Add.

Review and manage responses

Admins can review queries and responses in the HR agent dashboard to verify accuracy. If a response is incorrect, incomplete, or unanswered, you can add or update the answer directly from the dashboard.

The HR agent dashboard displays all unanswered employee queries in one place. This helps HR teams prioritize and resolve them quickly.

To view unanswered queries:
Navigate to Settings > Marissa.

1. In the HR Agent field, click View usage to open the HR agent dashboard.
2. On the dashboard, locate the query that needs attention.
3. Click the Overflow Menu and select Add Correction.
4. Enter the updated response and save it.
5. Select whether to notify the employee via email.